Customer Testimonials
We had an exceptional experience with this Genesis dealership, completing our car purchase last night. Our sales representative, Johnny Rodriguez (pictured), a retired veteran, went above and beyond to ensure we got the car we wanted within our budget. As referrals from the Costco auto program, we were initially skeptical, but the dealership honored the Costco pricing and were very transparent about the additional incentives and discounts we were eligible for. Johnny even searched other dealers to find the model and color we desired, promptly informing us when a matching vehicle was available that would be arriving at the dealership. ...
QUICK ACCURATE SERVICE. GREAT DEALERSHIP
Thanks Ruben for the great service.
Thank you so much to Ruben for making our transaction a seamless process! He made the car buying process so easy and was very helpful, kind and knowledgeable. Will definitely return to this dealership and buy an another car from him the future! All the staff here we encountered was so amazing.
I recently enjoyed working with Michelle Agosto, Vehicle Exchange Manager at Gettel Genesis of Lakewood Ranch. She made purchasing a car seamless from looking to buy. I highly recommend the dealership, especially Michelle!
Bryan Davis is the best sales representative I’ve had ever and I’ve bought over 70+ cars
Encho was excellent to work with, straight forward, no bs, answered all questions and was attentive. If you are looking to purchase or lease your next Genesis Encho is your guy ! Thanks again
Went in for first time to Lakewood and I could not have been more impressed. My service advisor James McCormick was absolutely the best. He knew exactly what was wrong with my car. It was fixed within a few minutes then he made sure the car was washed since I had driven from Sarasota there, I have nothing but rave reviews for the Gettel Genesis at Lakewood . Even the service department waiting area is superb bravo Jim, Gettel.
I really wish my credit score was better
I just purchased a GV70 from them, and I cannot praise this dealership enough. Everyone I dealt with was extremely professional, knowledgeable, courteous, and friendly. And I LOVE my new GV70.
Our Certified Genesis GV70 car buying experience was spectacular with Gettel of Lakewood. From Gina following up with me and answering my emails at 7am on a Sunday, to Ruben taking videos of the car and being an excellent salesman, to finally Rachel who was so nice and helpful securing financing and completing paperwork. Ruben took the lead and secured us new trim that was under warranty so it will be replaced by Genesis. Rachel was honest and actually texted my wife back to let us know she secured a lower rate! How many dealers would have just pocketed the ...
Last week I purchased a 2014 CPO Genesis GV80 with very low miles for a great deal. I've never been in a Genesis much less driven one. The vehicle is the bomb! I was devoted to Mercedes for years, but his vehicle blow Mercedes away! Saleman, Alan, could not have been more knowledegeable or user friendly. I have recommended this dealership to many others.
This is a great Genesis dealership with outstanding customer service and friendly, professional staff members. Stop by and speak with them--you will be glad you did!
Excellent luxury vehicle anyone should test drive it
(Translated by Google) The attention is wonderful, its people are very special. (Original) La atención es maravillosa, su gente es muy especial.
Easy 5 stars. My Genesis G70 had to get towed into the dealership due to a check engine light m. Mark over in the service department, had everything taken care immediately. Beyond helpful, this is the true Genesis Concierge experience!
Purchased a new GV70 two weeks ago and would say this is the best experience I have had with buying a new vehicle. From sales to finance to management a classy operation. Actually walked out feeling great about the experience I had with my new purchase. Highly Recommend.
Gettle Hyandai/ Genesis of Lakewood does great maintenance. Glad they are done with the building remodel; it makes the wait times go much faster. They have snacks, beverages, and tv while you wait in comfort. The reps are very helpful and honest.
Mark Phillips addressed my needs immediately and took care of every aspect of my first service experience after purchasing my Genesis. Thank you for the great service!
People are the best there do respectful and so helpful
Love it
Under renovation not the greatest experience. I will say that the Genesis GV 80 is one hell of a nice vehicle.
I love this place and all the staff is very kind and proffesional
Excellent service
I bought my Tucson here. No real issues with the sales or service dept. But watch out the finance guy will slip in a $1k paint service and tell you its mandatory (it isn't)
Josh is going to do his best to get me in to a new car just have to do some small steps
Busy car lot. Under some construction on the Hyundai side of the lot. So, portable buildings are used for sales and service. I would recommend having a ride home while waiting for your car as seating is limited in the portables, and a bit uncomfortable. Parking is very limited, and leaving the service area is difficult. But staff is friendly. Work done was good. Although I made an appointment to go back for some other work needed, and even though the guy said he made my appointment, I never got any emails, texts or notifications that my appointment was made. ...
First routine service at this location and it was very pleasant. I dropped my car off, jumped in a loaner vehicle and was on my way back to work. The entire staff was friendly and helpful throughout the process and my car was serviced and ready for pick up at the time given. Will be going back when the time comes.
Great people, great service but this is the second time my car was left with an alert symbol that was not looked into.
This is my 3 rd Genesis very happy with service and staff at Gettal . Sevice department also great !
I was satisfied with my visit and the service and staff were excellent would recommend to family and friends keep up the good work guys and gals
Even though the dealership is under major construction the service team comes through every time and in all ways! Very pleasant to deal with and they actually care about their customers. (Something other brands and dealerships should take note of) Love my Genesis and love the service at Gettel Genesis Lakewood .
Friendly staff. Was an easy process
Good quick service that took care of our issues promptly and with good customer service
Knowledge help😎😎
We came on Saturday 9/25/23 from Hollywood, FL to lease a G70 Genesis. Juan, Josh, Gina, & GSM Merrick did a wonderful job and have fabulous customer service. We left in a beautiful G70. Would give Gettel Genesis team six stars if possible. Thanks again! - Moe
Great! Efficient! Worth the extra 30 min drive from St Pete for superior service! Gettel is definitely my go-to dealership.
Assistant Service Manager Mark Phillips was extremely knowledgeable and efficient in handling my service requests. I was very pleased with the service.
Everyone was pleasant and accommodating. While the wait time for my GPS to update was longer than expected, I didn't feel like I had been forgotten.
Mark Phillips was very accommodating so that we could get our GV80 in for service before we took a vacation involving many miles. Mark is very thorough, professional and friendly. The service department handled the service efficient and effectively; in fact, it was completed in less than 2 hours. Mark checked me in and had the loaner ready which was appreciated since I had a meeting.
Good service on car purchase. All sales persons were outstanding
I made an appointment a month ahead for routine service and a recall issue to be serviced on my vehicle. When I arrived I was informed that the recall repair could not be performed because they ran out of the specific parts for the day and that I would have to reschedule. The recall involved the front seatbelts, I was going to be utilizing the vehicle for travel which explains why I scheduled the appointment with a 30 day lead. I spoke with the Service Manager and was able to reschedule my vehicle and provide me a loaner vehicle so the ...
We had a couple issues now solved no problems now. Hence the highest rating. So we are very pleased. Chad was very helpful in solving our issues. Love the vehicle.
Professional service. We love Gettel gave us the best loaner and our car was returned immaculate
Mark Philips always makes sure the service on my car is as I requested. All of the service people are friendly and helpful.
Very nice service advisors, did have a very nice show room and waiting lounge until renovations. Hopefully the renovations will be completed shortly.
Need to improve Genesis car service scheduling. Car pick up service for Genesis is not readily available and seems rationed!
The recall fix took longer than anticipated by the dealer, but I had a great conversation with a new Gettle comptroller in the temporary waiting room. So I enjoyed that experience.
I recently purchased a 2024 GV70 from this dealership and have never had such an easy car buying experience in the past. Jarrett Warren was awesome to work with and he was my main reason for purchasing from Gettel. Morgan made the paperwork move along smoothly and she was a delight to chat with during the process, as well as being knowledgeable about my options. I highly recommend Gettel Lakewood if you’re in search for a genesis or Hyundai.
Very professional and prompt service. I had the recall emissions work done on my G80 and it was running very well after having the service performed. Highly recommend this dealer!
Great job by Mike the service concierge!
For not having a showroom and working out of a trailer everything went smooth as silk
Mark Shuffer is excellent!!
Great place Mido was great at helping me with getting the best truck and best deal he deserves promotion he the man ya need to run that dealer 👍
Jay the GM is AWESOME 😎😎😎 ANAHY the Sale's Rep is AWESOME, VERY KNOWLEDGEABLE about the GV 80💪💪💪
Excellent assistance by Michael and job done and completed with updates in time estimated or better. Thanks to all in service working to make a positive reputation for Genesis owners.
Matt and Devin also helped me and we very nice!! I appreciated the fast acknowledgment when I got there and attention. I never felt like I was overlooked or waiting too long. Everyone was friendly and helpful.
Morgan M sold us the car. She was so knowledgeable on not only this specific car but Genesis in general. The Manager and Finance Manager were truly exceptional as well. I have honestly never had a smoother transaction of purchasing a vehicle and will definitely be a lifelong Gettel Genesis customer.
Fantastic service department. Mark Phillips is my go to advisor for my Genesis. Can't wait to see the finished facility after the upgrade
Inconsistent The appointment process is broken. Service reps do not return calls or texts Disappointing
Mark Phillips is my go to guy. He answers all my questions and the service on my G80 Genesis is done with care and most importantly done when he says that it's going to be. Best of all it's done with skill and a smile. Thank you for a job well done!
4 Mark Under construction but trying to compensate. Car wasn't ready when promised but they gave me a loaner and so not a real problem.
Hi Hi Jarrett warren Hi 5 Hi I'm a repeat customer of Jarrett and Gettel. This time around I bought a genesis. Love the car and dealership for being a top notch dealership.
Great service department! Honest and Fair. When purchasing a new vehicle the service department is more important than the car!
Twice now Mike in Genesis service has been able to work our car in for repairs/service. Both repairs were completed in one trip without a follow up visit which we greatly appreciate.
Mark was very helpful and informative. Easy to speak to. Always pleasant. The entire staff is cordial.
Work done well and on time.
great service and fixed my car the first time
Mark was professional, courteous, and knowledgeable. I highly recommend the dealership. Friendly people and service
I highly recommend the high-quality service you receive at Gettle Genesis of Lakewood. It is constantly the best!
Having issues with my '23 GV80 that the GPS map does not display traffic information. Have had it back 4 or five times to no avail. This last time my salesman, the shop manager and I found that it wasn't only my GV80, but was also two brand new GV80's the had on the lot that also did not display the traffic information. We concluded it must be a programming issue with all GV80's. Unfortunately, that doesn't help me much.
This time for a replacement of speed sensor (after a brake rotor grind, not warranted at 8986 miles) was fine. The loaner was helpful, as it took 2-3 days to get the part. All seems good now.
Great service!
Each time I bring my Genesis in for service I receive quick and courteous service. They go above and beyond to provide fantastic customer service.
The Service department is exceptional. Mike Schreffler is terrific.
Jarred was a very good salesman and helped us out a lot when we had a problem with the Chevy traverse we bought from you. He went above and beyond when we needed his help since we went back home and he helped out our daughter get the car back to her. Thanks Jarred! Happy New Year to you all! Bob. Bialas.
Sales lady “Morgan” was gracious, understanding, and extremely helpful!!
Very friendly staff and quick/efficient service. Comfortable waiting area with Wi-Fi.