Customer Testimonials

I got an oil change from a place in Sarasota last week and they informed me that my 2023 Genesis G70 3.3 Sport Prestige CPO had an oil pan leak. They said I should take it to a dealership. I called three dealerships and Gettel Genesis Lakewood was the one that could get me in the soonest and provide me with a loaner. I took it in yesterday at 8:00 AM and was told by The service advisor, Madison Gonzalez, that it could take 24 to 48 hours for the mechanic to determine what the problem was. She then got me a loaner and said ... Read More Google - May 13, 2025



Sales person was perfect!!! Then came the managers. After stating we don't talk to managers. Tried to sell us something else. Then came the different prices and pressure Immediately saw what they were doing. I love salespeople who try that stuff. It was very difficult to get our car keys back. Told them if I didn't get them in 30 seconds I was calling 911. They reluctantly gave them to us. Had a copy of their last numbers. Got home and wife ( forensic account) was reviewing it and found $1800 to the dealers favor. Not sure if its deceptive practices or ... Read More DealerRater - Mar 30, 2025

NOTE this review is for the salesperson not the dealership.. We spoke to Megan P. and what a pleasure. She was very product savvy and was able to answer all our questions. Very, very personable Highly recommend

Great sales team and service department!!

Recently purchased a Certified Preowned Hyundai from Gettel Genesis Of Lakewood. I worked with Alan Ragoonanan. Total experience was fantastic. Everyone I encountered was very friendly and professional. No high pressure sales at all. Appointment to test drive was easy to schedule and all questions about the vehicle and warranty were covered thoroughly. I would highly recommend contacting Alan if you are considering a new or used vehicle.

We had an exceptional experience with this Genesis dealership, completing our car purchase last night. Our sales representative, Johnny Rodriguez (pictured), a retired veteran, went above and beyond to ensure we got the car we wanted within our budget. As referrals from the Costco auto program, we were initially skeptical, but the dealership honored the Costco pricing and were very transparent about the additional incentives and discounts we were eligible for. Johnny even searched other dealers to find the model and color we desired, promptly informing us when a matching vehicle was available that would be arriving at the dealership. ... Read More Google - Dec 28, 2024

QUICK ACCURATE SERVICE. GREAT DEALERSHIP

Thanks Ruben for the great service.

Thank you so much to Ruben for making our transaction a seamless process! He made the car buying process so easy and was very helpful, kind and knowledgeable. Will definitely return to this dealership and buy an another car from him the future! All the staff here we encountered was so amazing.

I recently enjoyed working with Michelle Agosto, Vehicle Exchange Manager at Gettel Genesis of Lakewood Ranch. She made purchasing a car seamless from looking to buy. I highly recommend the dealership, especially Michelle!

Bryan Davis is the best sales representative I’ve had ever and I’ve bought over 70+ cars

Encho was excellent to work with, straight forward, no bs, answered all questions and was attentive. If you are looking to purchase or lease your next Genesis Encho is your guy ! Thanks again

Went in for first time to Lakewood and I could not have been more impressed. My service advisor James McCormick was absolutely the best. He knew exactly what was wrong with my car. It was fixed within a few minutes then he made sure the car was washed since I had driven from Sarasota there, I have nothing but rave reviews for the Gettel Genesis at Lakewood . Even the service department waiting area is superb bravo Jim, Gettel.

I really wish my credit score was better

I just purchased a GV70 from them, and I cannot praise this dealership enough. Everyone I dealt with was extremely professional, knowledgeable, courteous, and friendly. And I LOVE my new GV70.

Our Certified Genesis GV70 car buying experience was spectacular with Gettel of Lakewood. From Gina following up with me and answering my emails at 7am on a Sunday, to Ruben taking videos of the car and being an excellent salesman, to finally Rachel who was so nice and helpful securing financing and completing paperwork.
Ruben took the lead and secured us new trim that was under warranty so it will be replaced by Genesis. Rachel was honest and actually texted my wife back to let us know she secured a lower rate! How many dealers would have just pocketed the ... Read More Google - Sep 3, 2024

Last week I purchased a 2014 CPO Genesis GV80 with very low miles for a great deal. I've never been in a Genesis much less driven one. The vehicle is the bomb! I was devoted to Mercedes for years, but his vehicle blow Mercedes away! Saleman, Alan, could not have been more knowledegeable or user friendly. I have recommended this dealership to many others.

This is a great Genesis dealership with outstanding customer service and friendly, professional staff members. Stop by and speak with them--you will be glad you did!


Excellent luxury vehicle anyone should test drive it

(Translated by Google) The service is wonderful, the people are very special. (Original) La atención es maravillosa, su gente es muy especial.

Easy 5 stars. My Genesis G70 had to get towed into the dealership due to a check engine light m. Mark over in the service department, had everything taken care immediately. Beyond helpful, this is the true Genesis Concierge experience!

Purchased a new GV70 two weeks ago and would say this is the best experience I have had with buying a new vehicle. From sales to finance to management a classy operation. Actually walked out feeling great about the experience I had with my new purchase. Highly Recommend.

Gettle Hyandai/ Genesis of Lakewood does great maintenance. Glad they are done with the building remodel; it makes the wait times go much faster. They have snacks, beverages, and tv while you wait in comfort. The reps are very helpful and honest.

Mark Phillips addressed my needs immediately and took care of every aspect of my first service experience after purchasing my Genesis. Thank you for the great service!


People are the best there do respectful and so helpful


Love it



Under renovation not the greatest experience. I will say that the Genesis GV 80 is one hell of a nice vehicle.


I love this place and all the staff is very kind and proffesional

The costs are extremely expensive and high

Excellent service

I bought my Tucson here. No real issues with the sales or service dept. But watch out the finance guy will slip in a $1k paint service and tell you its mandatory (it isn't)

Josh is going to do his best to get me in to a new car just have to do some small steps

Busy car lot. Under some construction on the Hyundai side of the lot. So, portable buildings are used for sales and service. I would recommend having a ride home while waiting for your car as seating is limited in the portables, and a bit uncomfortable. Parking is very limited, and leaving the service area is difficult. But staff is friendly. Work done was good. Although I made an appointment to go back for some other work needed, and even though the guy said he made my appointment, I never got any emails, texts or notifications that my appointment was made. ... Read More Google - Apr 17, 2024



First routine service at this location and it was very pleasant. I dropped my car off, jumped in a loaner vehicle and was on my way back to work. The entire staff was friendly and helpful throughout the process and my car was serviced and ready for pick up at the time given. Will be going back when the time comes.

Great people, great service but this is the second time my car was left with an alert symbol that was not looked into.

This is my 3 rd Genesis very happy with service and staff at Gettal . Sevice department also great !

I was satisfied with my visit and the service and staff were excellent would recommend to family and friends keep up the good work guys and gals

Even though the dealership is under major construction the service team comes through every time and in all ways! Very pleasant to deal with and they actually care about their customers. (Something other brands and dealerships should take note of) Love my Genesis and love the service at Gettel Genesis Lakewood .


Friendly staff. Was an easy process

Good quick service that took care of our issues promptly and with good customer service

Did not have a smooth transaction I had issues after purchasing the vehicle the used car manager took care of the issue for me took two weeks but he took care of it now I'm having an issue with my airbag after one week of purchase is going on almost 45 days since I purchased a vehicle and about 25 days since I'm dealing with the airbag and I still can't get it fixed I went to the dealer where I purchased it from they said they could not fix it they put me in touch with another dealer ... Read More Google - Oct 21, 2023

Genesis manager is very unprofessional. When I booked I requested a loaner vehicle. Upon arrival there was no loaner. Wasted total 1 hour of driving for nothing. Took my sedan in for ABS light on. Didn’t fix anything and then went over what needed to be fixed when I picked it up. However had no quote for me. Went to Courtesy in Tampa and was able to get my car in and out for service. And within minutes had a quote for the ABS light and fixed in 2 days. Needless to say - I will not be back. Fix your ... Read More DealerRater - Oct 19, 2023


Knowledge help😎😎

We came on Saturday 9/25/23 from Hollywood, FL to lease a G70 Genesis. Juan, Josh, Gina, & GSM Merrick did a wonderful job and have fabulous customer service. We left in a beautiful G70. Would give Gettel Genesis team six stars if possible. Thanks again! - Moe

Great! Efficient! Worth the extra 30 min drive from St Pete for superior service! Gettel is definitely my go-to dealership.

Assistant Service Manager Mark Phillips was extremely knowledgeable and efficient in handling my service requests. I was very pleased with the service.

Everyone was pleasant and accommodating. While the wait time for my GPS to update was longer than expected, I didn't feel like I had been forgotten.

Mark Phillips was very accommodating so that we could get our GV80 in for service before we took a vacation involving many miles. Mark is very thorough, professional and friendly. The service department handled the service efficient and effectively; in fact, it was completed in less than 2 hours. Mark checked me in and had the loaner ready which was appreciated since I had a meeting.

Good service on car purchase. All sales persons were outstanding

I made an appointment a month ahead for routine service and a recall issue to be serviced on my vehicle. When I arrived I was informed that the recall repair could not be performed because they ran out of the specific parts for the day and that I would have to reschedule. The recall involved the front seatbelts, I was going to be utilizing the vehicle for travel which explains why I scheduled the appointment with a 30 day lead. I spoke with the Service Manager and was able to reschedule my vehicle and provide me a loaner vehicle so the ... Read More Google - Sep 12, 2023


We had a couple issues now solved no problems now. Hence the highest rating. So we are very pleased. Chad was very helpful in solving our issues. Love the vehicle.

Professional service. We love Gettel gave us the best loaner and our car was returned immaculate



Disorganized, poor communication, poor service experience. Disappointing will not deal with the Lakewood dealership ever again.

Mark Philips always makes sure the service on my car is as I requested. All of the service people are friendly and helpful.

Very nice service advisors, did have a very nice show room and waiting lounge until renovations. Hopefully the renovations will be completed shortly.


Need to improve Genesis car service scheduling. Car pick up service for Genesis is not readily available and seems rationed!


The recall fix took longer than anticipated by the dealer, but I had a great conversation with a new Gettle comptroller in the temporary waiting room. So I enjoyed that experience.

I recently purchased a 2024 GV70 from this dealership and have never had such an easy car buying experience in the past. Jarrett Warren was awesome to work with and he was my main reason for purchasing from Gettel. Morgan made the paperwork move along smoothly and she was a delight to chat with during the process, as well as being knowledgeable about my options. I highly recommend Gettel Lakewood if you’re in search for a genesis or Hyundai.

Very professional and prompt service. I had the recall emissions work done on my G80 and it was running very well after having the service performed. Highly recommend this dealer!

Great job by Mike the service concierge!

For not having a showroom and working out of a trailer everything went smooth as silk

Mark Shuffer is excellent!!

Have made 4 calls to retrieve a simple tire valve. Still no valve although I am sure Mike has made request internally. Also made service appointments on line in which dealership had no record

Great place Mido was great at helping me with getting the best truck and best deal he deserves promotion he the man ya need to run that dealer 👍

Jay the GM is AWESOME 😎😎😎 ANAHY the Sale's Rep is AWESOME, VERY KNOWLEDGEABLE about the GV 80💪💪💪

Excellent assistance by Michael and job done and completed with updates in time estimated or better. Thanks to all in service working to make a positive reputation for Genesis owners.

Matt and Devin also helped me and we very nice!! I appreciated the fast acknowledgment when I got there and attention. I never felt like I was overlooked or waiting too long. Everyone was friendly and helpful.

I was somewhat disappointed in the service level of your high end product. Upon arrival they did not have my car on the schedule even though it had been booked a month in advance. They did say they would fit me in. Upon pick up when I got the car home there were 8 greasy hand prints on the inside door fabric door beams which I had to get out and then when I washed the car they forgot to replace two of the tire stem caps. I have owned numerous high line vehicles and the service level has always been ... Read More Google - Jun 9, 2023

Morgan M sold us the car. She was so knowledgeable on not only this specific car but Genesis in general. The Manager and Finance Manager were truly exceptional as well. I have honestly never had a smoother transaction of purchasing a vehicle and will definitely be a lifelong Gettel Genesis customer.

Fantastic service department. Mark Phillips is my go to advisor for my Genesis. Can't wait to see the finished facility after the upgrade


Inconsistent The appointment process is broken. Service reps do not return calls or texts Disappointing

Mark Phillips is my go to guy. He answers all my questions and the service on my G80 Genesis is done with care and most importantly done when he says that it's going to be. Best of all it's done with skill and a smile. Thank you for a job well done!

It took almost 3 hours for routine maintenance and a tire repair. Everyone in the waiting room was complaining about how long they’d been there and that the service center had gone down hill. The service dept. used to be wonderful.

4 Mark Under construction but trying to compensate. Car wasn't ready when promised but they gave me a loaner and so not a real problem.

Hi Hi Jarrett warren Hi 5 Hi I'm a repeat customer of Jarrett and Gettel. This time around I bought a genesis. Love the car and dealership for being a top notch dealership.


Great service department! Honest and Fair. When purchasing a new vehicle the service department is more important than the car!

Twice now Mike in Genesis service has been able to work our car in for repairs/service. Both repairs were completed in one trip without a follow up visit which we greatly appreciate.


Mark was very helpful and informative. Easy to speak to. Always pleasant. The entire staff is cordial.


Work done well and on time.