Customer Testimonials
Extremely Disappointing Service
I am incredibly disappointed with the service I have received from this Genesis service center.
My Genesis GV80 is still under warranty, and the air conditioning has been failing. Rather than properly diagnosing and fixing the issue, I was previously told to keep bringing the vehicle in to have Freon added. I followed their instructions, and now the AC has completely stopped working.
Living in Florida, this is more than just an inconvenience. The temperatures are extremely hot, and I have a small child. Driving without air conditioning is simply not acceptable, especially in a luxury vehicle ... Read More Google - Nov 7, 2026
Gettle Genesis Lakewood is the place go to find your new or pre - owned Genesis. The staff is polite, professional and friendly. They are very helpful in finding what you are looking for. This a no pressure sale type dealership.
I worked with Julio and Megan to help me find a Genesis that I am looking for.
Julio and Megan were very helpful and understanding and worked closely with me on this. I am very grateful to Julio for his assistance and continue follow up.
The Dealership is clean, modern and well maintained. Ample parking is available along with ... Read More Google - Oct 22, 2026
Had a great experience here with our sales person, Scott, and we purchased a brand new GV 80. Loving it so far!!!
The salesperson gave me two digital and only of them worked. I had to drive back to Lakewood to get it reprogrammed, When the car was delivered the windshield had a crack and I discovered the cargo webbing was missing. I love the car though.
Beautiful location and excellent discount service price.
Great experience from start to finish. Friendly staff, no pressure, easy process!
Scott was very attentive and did a great job. Buying our Genisis was easy and stress free.
Follow up to original 1-Star Review a week ago: Gettel wanted to charge me $698 for a new liftgate latch/switch. I took it elsewhere, and they found that only the CARPET was stuck in the latch. They got it out, and the liftgate works perfectly. No charge. Imagine that!!!
Excellent buying experience at this dealership! Our sales person Scott was great as was the sales manager Bill! They get an A+ for customer service!
I'm in love with my new Geneais GV70!! Great ride and beautiful car!! Megan Pantoja was an amazing salesperson who made the whole process seamless and painless. Her follow through and follow-up was great!! Awesome.exlerience!!
Wanted to say how much I appreciate Armando Gonzalez answering the questions I had regarding a couple of vehicles that I was interested in. He was pleasant and was able to help me through the many questions I had for him. Great job!
This dealership did not repair nor even looked at the reported service problem. I did purchase this vehicle from this dealership I took the vehicle down for a 2 year service (oil change and rotate tires) and to check on the engine light that came on, that I reported and the details involved. Once I attempted to drive off the engine light was still on. It wasn't even looked at. This vehicle currently has less than 4000 miles in 2 years. Once, i went back into the dealership, i was informed that I would have to pay for a complete diagnostic service ... Read More Google - Jun 19, 2026
If you are in the market for a Genesis or Hyundai, the sales rep named Halim is the man to see! Truly, one of the best sales experience I have ever had in leasing a car. We are in love with our GV70. The sales rep made us feel so comfortable, it’s like we knew him forever. Truly, a good and honest man! I can’t express enough how happy we are with our new leased vehicle! Thank you Gettel Genesis! You have a customer for life!
Encho and Thomas really helped me buy a new car. They were very patient and worked to get my payment at a comfortable amount. Encho was very informative and called to check on me several times after I bought the car. This was the best car buying experience I’ve ever had!
Great experience working with Megan. She found the exact Genesis I was looking for & took the time to answer all my questions.
my salesman and finance person were knowledgeable of the product. The salesman took the time to show me various vehicles
All I can say is Encho is the Best! No BS, kind, helpful and very pleasant.
100% recommended.
I recently purchased a car from Gettel Genesis of Lakewood and had a great experience from start to finish. The staff was professional, friendly, and answered all my questions without any pressure. Special thanks to Martha Calero for making the process smooth and stress-free. The pricing was fair, the financing process was clearly explained, and I’m very happy with my 2025 Genesis G70 3.3. sport adv. I would definitely recommend this dealership to anyone looking to buy a vehicle.
The dealership was recommended through my Costco Auto Program request. I was lucky to be taken care of by sales representatives Gina Sparks and Martha Calera. Our "sale" interaction was straightforward, smooth and successful. They understood my requirements and limitations, and offered me a good deal on a new GV70 (found in Transit), and a good trade-in as well. Yes it was also I believe a good deal for the dealership. No haggle and hassle. The out-the-door price quoted was it. The final sale session and taking possession of the car were the easiest and fastest I have ... Read More Google - May 11, 2026
Yourself, was one of the best care salesman that we've ever met. He was very courteous, thoughtful and professional. I would recommend him to any of my friends. By the way we love our Genesis GV70. VERY HAPPY CUSTOMERS 😊
Howard was a fantastic salesperson. Extremely knowledgeable, listened to what a wanted to buy, and directed me to the right vehicle, which allowed me to Make a quick decision and buy the car the same day. I highly recommend Howard!
I have to say I have been reading the service reviews on their site and I actually feel better about my service experience with Gettel Genesis of Lakewood Ranch!! Thought it has been the worse service in my history of owning vehicles, I have a 2023 G80 that only has 8000 miles on it, it’s the black chrome Prestige edition and so far they have changed all except for two pieces of the chrome, but during this six to nine week period they have been nothing but a nightmare!
Plus now the wheels are starting to delaminate, they say they will ... Read More Google - Apr 17, 2026
Very disappointing experience with the service department. I brought my Genesis in for a radiator issue while still under warranty, and the dealership denied coverage claiming “physical damage.” However, they were unable to clearly identify a specific point of impact or provide detailed evidence to support that conclusion.
The lack of transparency in how this determination was made is concerning. When I asked for clarification, I was unable to get clear answers, and communication from management was difficult.
I ultimately had to escalate the issue to Genesis Motor America for further review.
Based on this experience, it feels like there ... Read More Google - Mar 27, 2026
We just received a phone call from a VERY aggressive and inappropriate saleswoman. She took call us by our first name very liberally, didn't have her facts together, couldn't give me a price that matched the price I had from the web. All this woman was interested in was getting us in to continue the HARD sale. Gettle is not getting my business.
They dealt with me very well, but they did not describe the truck as said. I have the truck delivered to my house. I trusted them my fault yes I know it was a 2015 but I asked about the paint and they said it was fine. No it’s not fine. It’s cost me $5000 to get it repainted which is fine but I wish they would’ve said hey it needs a new paint job. I would’ve been fine with that but waiting so long for it to get here and everything was very disappointed just be more ... Read More Google - Mar 26, 2026
Bought a new G80 from Cas Dean, he was great to work with and made everything easy!
Enchon was a super salesperson giving me all the information I needed. Very well versed in all of the GV80 features. Justin, the manager, was also very accommodating as I evaluated the cars prior to making my purchase. I would recommend this dealership and both of these reps to work with.
The entire process was easy, friendly and positive!! Highly recommend. Broderick was great to work with.
Jonathan our sales guy that helped us was great! His sales manager was a complete jerk. Walked out with no deal and went to the Tampa Lexus dealership the next day and got the deal we wanted for a better car with less miles.
Just bought a car from Reuben. The process was great, no high stress, after 1 negotiation, he gave us the bottom line and the rest was a breeze. Finance gentleman was equally knowledgeable and made the process easy as possible.
I had two sales people with me; started with William & did test drives, then Megan came on board - she was mentoring him. Megan was excellent and attentive, so this review reflects her as William was still training.
I went in with the intent on buying the GV80 SUV, but found that it was too high for me to get in and out of due to my mobility issues. I ended up buying the GV70, which is smaller and sits lower. So far I am very happy with it. The technology is top-notch, but very user-friendly. Megan gave me ... Read More Google - Feb 16, 2026
Quick service ...... friendly staff ...... no issues!!
Amazing place! I picked up a 2012 Toyota tacoma and let me tell you that truck was clean from top to bottom! Really happy with my purchase. Huge thanks over to Scott Mintz for helping me with everything.
The young sale man was very very helpful, I would buy another car from him.
Art was the most pleasant and helpful service attendant! Will definitely recommend this place to friends and family
Unacceptable to not offer valet service and loaner due to my insurance company.
John Williams is a fantastic salesman. He made the process easy and painless
Most enjoyable process was very smooth Megan and finance mgr were like family car is fabulous
Rubin Molina was very helpful and understood my needs and what was important to me. An overall good experience.
If you dread the car buying torture chamber, you know- sleazy salespeople, the fictitious sales manager and the pushy finance person who has to pitch the mind numbing number of warranties and ‘protections’. If you want an enjoyable experience that gets you the car you want at killer prices, then stop in and talk to these people. We did and we are thrilled with our new car. You can too. Just go.
I stopped in to just look & see what was available in a car that I might be interested in. Michelle helped me out, showed me some cars, and then showed me THE perfect car (well, except for the price), but it had a CD player. I got signed up for financing & drove it off the lot. What a great experience!! Michelle really went the extra mile for me…she was excellent!!! Good job!!! Actually everybody that helped us out that day was super, an awesome team! Thanks a bunch, y’all .
Very happy dealing with Gettel Lakewood. Very responsive to initial inquiry, competitive pricing, fast finance procedure. Great follow up on customer satisfaction.Made this car purchase an exceptional experience.
I have bought numerous vehicles from Haundai of Lakewood I have to say my service has always been stellar.Sunday just bought my new GV80 from salesman Hilema/Michelle/Joshua finance guy and Gina phone operator they were all AWESOME.Ty all for excellent service all these years..
This was the best car buying experience I have ever had. I didn't feel rushed or pressured and in the end I was very pleased.
This is Phil Hammersley. I recently purchased a 2026 GV 70 from Gettel Lakewood. I received excellent guidance and service from Jonathan Mitchell on the sales side and Josh Murville on all the paperwork. They have an excellent team, and I recommend them wholeheartedly.
Johnny was great he spent a lot of time with us going over everything with the new GV 80. General Manager Kevin went above and beyond to welcome us and get the deal done. Even the finance guy was great with us. I have bought a lot of trucks for my business and this is by far the best I’ve ever been treated at a car dealer. Thank you to all of these guys. Lowell
I had a very good experience. I pretty much knew what I wanted ahead of time zeroed in on one vehicle they had and focused on that.
Very nice experience purchasing my GV80.
I m a 75 year old widow and have been using Gettel Genesis for service on my 2022 G80 for 3+ years. The first 3 years all service was included (free). On 7/31/2025, 19,695 miles,I took my car in for an oil change which I understood I would pay for. At that appointment I was told I also needed an:
1. AC refresh
2 Complete fuel service, fuel injection, induction and throttle body cleaning
3. 4 wheel alignment
My tires were rated "Green" all " 7s".
I paid a total of $1,031.92.
On 10/02/2025 20,390 miles I returned for free recall service to update the ECM software.
The service ... Read More Google - Oct 5, 2025
I'm giving it one star because I cannot give it zero. Admittedly, the lease process was simple and everything went smoothly. The issue that I have is that the sales associate volunteered that the dealership would take care of my final lease payment on the vehicle that I was turning in. After exchanging texts, emails and phone calls with Gettel and Genesis of America, I have never been credited with the payment. I was given at least three different contradicting stories by the associate, and management never once reached out to me, as I was told it would by ... Read More Google - Sep 8, 2025
Gina had great service, Ruben did not want to comply with removing the pre delivery fee. Lost an easy deal.
I was interested in a used vehicle. In my search, Gettel came up, having a vehicle that checked all my boxes, looked very good, low miles, and reasonably priced. I contacted the dealership using cars.com and the representative from internet sales returned my email within minutes. I drove almost 90 minutes to the dealership, seen the car which looked exactly like the pictures. When we got back from the test drive to discuss the price, that’s when things went down hill. The advertised price didn’t account for a $3500 “certified fee” or an administrative fee that was added on ... Read More DealerRater - Aug 18, 2025
I bought my car in February and it’s been back for service 3-4 times mainly for the Apple Car Play that still doesn’t work. Now there are recalls and they no longer will provide loaner which was a selling point when I bought the car.
I traded in my lease car for a new lease car. They were great helping me with the process. They could next time explain that when I am signing documents mention that my old lease vehicle is taken care of during the signing process. I had to call multiple times to finance manager to ask for my old car lease pay out document, just to be sure. This process could have been better. Genesis are great cars, I am loving it so far. But didn't felt like I was treated as a customer.
TERRIBLE SERVICE!!!! I scheduled my vehicle to be picked up for a fuel pump recall, attached is my confirmation; only to be told that my service recall wouldn’t make them money so they will not be picking my vehicle up. I was given an excuse that another vehicle was already scheduled (most likely one that will make them money). My suspicion is I was taken off their schedule. So now I have to potentially risk my safety or not drive my car until it can be serviced for this fuel pump recall. Shame on you Mark Phillips!!! Ridiculous!!
Be careful when trying to get a Car from this Genesis Dealership. They are only interested in commissions & moving cars out! Called today to discuss a leased car i have and possibly change out with them. Spoke in the morning and nothing but silence till I called them and they tell me they are too busy since they sold 9 Cars today, but too busy to get back with me! Oh they are only interested in getting a good survey when you get a car, so someone can get a bonus I guess. Lousy service.
Sales person was perfect!!! Then came the managers. After stating we don't talk to managers. Tried to sell us something else. Then came the different prices and pressure Immediately saw what they were doing. I love salespeople who try that stuff. It was very difficult to get our car keys back. Told them if I didn't get them in 30 seconds I was calling 911. They reluctantly gave them to us. Had a copy of their last numbers. Got home and wife ( forensic account) was reviewing it and found $1800 to the dealers favor. Not sure if its deceptive practices or ... Read More DealerRater - Mar 30, 2025
If I could give negative stars I would. The service department is the biggest letdown possible to say the least. I am beyond frustrated, beyond disappointed and completely let down, not just by the dealership but also the Genesis brand. My 2022 GV70 has been in service for SIX WEEKS now and the issue still not repaired. I've been told repeatedly that there is a "process" they have to follow, but after 6 weeks you would think they would just try to make their customer happy. Not the case at all. Every time I have brought my car in, ... Read More Google - Oct 31, 2024
I drove 40 minutes to this dealership today to view the GV80 3.5t Prestige. I am in the market for a new vehicle and have been doing a ton of research and pretty much settled on the GV80. When I arrived no salesperson greeted me. I walked around a bit and then went in for assistance. I was "greeted" by a Genesis Saleslady who was anything but enthusiastic. I expressed that I had been doing research on the GV80 and would like to see one in person and possibly do a test drive. She just nodded. She didn't ... Read More Google - Oct 27, 2024
I have had nothing but bad experiences with this dealership. This location is ten min from my house, instead I drive down to the Sarasota location (30 min further). The service department is impossible to get ahold of, the service rep they have always given me is very rude. I have left multiple messages with no returned call including voicemails and online request for an appointment. Last time my service light came on I made an appointment two weeks out and when I showed up, the service rep scolded me for being 1,000 miles earlier than Genesis would cover (even though the ... Read More Google - Oct 16, 2024
Whatever you do don’t buy a Genesis from here. They will treat you great while purchasing your vehicle and promise the world. Once the deal is done and you need service and valet service as promised they will not provide it. Despite making my service appt almost 2 month in advance to ensure Valet service, they denied me valet service the day prior. Than the refused to top off my GV70 or clean it because “I didn’t have the valet service they cancelled”. Than Lakewood Genesis had the nerve to charge Genesis $100 for the valet service I never received. ... Read More Google - Sep 10, 2024
Extremely poor level of service for a basic oil change - 2h 50min for a 1st oil change on a GV70 - unacceptable and unprofessional
(Translated by Google) Unfortunately the service at Gettel Toyota on 64 is very bad, customer service never responds in Spanish. I have been waiting for a part for more than six months and they only tell me that the parts have not arrived. My car is a 2024 Toyota Tundra and it seems like an old car with the sound it has. Unfortunately the service has been terrible, I hope it helps because since they cannot solve my problem, I need to take other measures. At first, they sell you the most beautiful thing, then they don't want to hear from ... Read More Google - Aug 26, 2024
Don’t buy a car from these rude people. I went in and ask to see a CPO Genesis and the lady at the front desk looked in her computer and told me that it wasn’t available and I should come back in a couple of days. Total disregard and respect. Next, I called and left a message for the pre-owned sales manager and he never called me back. Again disrespectful treatment. They must not need a qualified long term buyer.
i brought my 2023 genesis g80 in for a fuel injector problem and was told that it would tale a couple of days to fix in the meantime they gave me a tucson to use whin i called to see if my car was ready 2 days i was told that the parts were on order and it would be ready on monday so i call on monday and they say that it will be ready on the next monday i asked if they had anything larger than tucson for me to use they gave me a santa fe so now i ... Read More Google - Jan 20, 2024
REVISED REVIEW: It has been eight days since we were last promised a loaner car and still no word from Gettel. We have now been waiting eight weeks since the part for the car was ordered and received and still no contact from Gettel.
If I could give Gettel zero stars I would. We purchased a G80 and it has been in the service department 5 or 6 times. For the same reason and it still is not repaired. One time it was in the repair shop for 3 months and while it was there the wheels were damaged. When we asked them ... Read More Google - Jan 9, 2024
This is my 3 rd Genesis very happy with service and staff at Gettal . Sevice department also great !
I was satisfied with my visit and the service and staff were excellent would recommend to family and friends keep up the good work guys and gals
Even though the dealership is under major construction the service team comes through every time and in all ways! Very pleasant to deal with and they actually care about their customers. (Something other brands and dealerships should take note of) Love my Genesis and love the service at Gettel Genesis Lakewood .
Good quick service that took care of our issues promptly and with good customer service
Genesis manager is very unprofessional. When I booked I requested a loaner vehicle. Upon arrival there was no loaner. Wasted total 1 hour of driving for nothing. Took my sedan in for ABS light on. Didn’t fix anything and then went over what needed to be fixed when I picked it up. However had no quote for me. Went to Courtesy in Tampa and was able to get my car in and out for service. And within minutes had a quote for the ABS light and fixed in 2 days. Needless to say - I will not be back. Fix your ... Read More DealerRater - Oct 19, 2023
Everyone was pleasant and accommodating. While the wait time for my GPS to update was longer than expected, I didn't feel like I had been forgotten.
Mark Phillips was very accommodating so that we could get our GV80 in for service before we took a vacation involving many miles. Mark is very thorough, professional and friendly. The service department handled the service efficient and effectively; in fact, it was completed in less than 2 hours. Mark checked me in and had the loaner ready which was appreciated since I had a meeting.
I personally have purchased or leased 4 cars since 2013 Genesis best high end vehicles. The last one in 2019 the G90. I have never purchased locally from Genesis/Hyundai in the Sarasota/Bradenton market. Solely because I suspect they marked up the value on their vehicles. And thus I was able to get much better deals in other markets. I even purchased a few vehicles over the phone and had them shipped. The other reason is that as a African American I have had a few situations with Lakewood Genesis in particular due to what I perceive as ignorant behavior in terms ... Read More Google - Sep 13, 2023
We had a couple issues now solved no problems now. Hence the highest rating. So we are very pleased. Chad was very helpful in solving our issues. Love the vehicle.
Professional service. We love Gettel gave us the best loaner and our car was returned immaculate
Disorganized, poor communication, poor service experience. Disappointing will not deal with the Lakewood dealership ever again.
Very nice service advisors, did have a very nice show room and waiting lounge until renovations. Hopefully the renovations will be completed shortly.
Need to improve Genesis car service scheduling. Car pick up service for Genesis is not readily available and seems rationed!
The recall fix took longer than anticipated by the dealer, but I had a great conversation with a new Gettle comptroller in the temporary waiting room. So I enjoyed that experience.
For not having a showroom and working out of a trailer everything went smooth as silk
Have made 4 calls to retrieve a simple tire valve. Still no valve although I am sure Mike has made request internally. Also made service appointments on line in which dealership had no record
Great place Mido was great at helping me with getting the best truck and best deal he deserves promotion he the man ya need to run that dealer 👍
Matt and Devin also helped me and we very nice!! I appreciated the fast acknowledgment when I got there and attention. I never felt like I was overlooked or waiting too long. Everyone was friendly and helpful.
The service manager did not repair a broken parking brake sensor on my G90 under warranty because he claims it was hit by a rock and therefore is ineligible. I have no way of knowing if it was damaged by a rock, and I doubt they do either. He also stated that a recurring message was repaired that obviously is still there. This place does not give anything close to a luxury repair experience that I was promised when I purchased this car. I’ll drive to a difference dealer from now on.
Inconsistent The appointment process is broken. Service reps do not return calls or texts Disappointing
It took almost 3 hours for routine maintenance and a tire repair. Everyone in the waiting room was complaining about how long they’d been there and that the service center had gone down hill. The service dept. used to be wonderful.